Types of data processes for prospects and guests
Personal data, these are in particular
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Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and license plate number,
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the data in travel documents (passport number, passport data, date of birth, issuing authority, term, nationality) and ID cards (identity card, driving license etc. including issuing authority and term),
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the data on the type of payment and in connection with payments, in particular with EC cards, credit cards and bank cards,
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the length of stay you have requested as well as conditions related to the stay, special services, personal preferences that you communicate to us, and
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special categories of data such as health data and data on special needs and marriage/partnership are required for our services. This also includes bookings of city tours, tourist guides, gastronomy, rental vehicles, transfers, reporting to the market town of Hoheneich, events, tours, vouchers including customer investment, billing and their verification. This also includes bookings of city tours, tourist guides, gastronomy, rental vehicles, transfers, reporting to the market town of Hoheneich, events, tours, vouchers including customer investment, billing and their verification. This data is therefore stored by us for these purposes, processed and, if necessary, passed on to third parties with whom we work to provide the most effective and best possible service for our customers - this may also include service providers as contract processors, software and agency service providers - transmitted. The legal bases for these data processing processes are
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the fullfillment of our pre-contractual and contracual obligations towards you
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consents obtainted from you
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legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) as well as § 96 TKG and
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our legitimate interests (e.g. improving our customer service, also in the area of direct advertising or protecting our own legal interests).
The duration of storage is based on the duration of our business relationship, the consent your have given, and the statutory retention requirements and legal obligations that apply to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests that have already been sent to us so well that we can continuously and permanently satisfy you.